For software products:
For software key, if it does not work, please kindly contact us first and we will try to help. If we cannot solve your problem, we will simply refund you. There is no need to make any Paypal claim or credit card charge back. Please notice that once an order is refunded, we will deactivate the key. It comes to our attentions that some buyers ask for refund after successfully using the key and the deactivation of key will block them out of their software.
For other products with physical delivery:
Customer can return the product within the first seven days after the receipt. Please contact us for return address. Customer needs to pay for the return postage. We will refund once we receive the returned product.